Everything your support desk runs on
Connexa mirrors the production workspace our own agents use: chat, calls, remote access, customer records, and consent tracking in a single UI backed by a Node.js and Socket.IO core.
Realtime agent console
- One inbox for conversations, call logs, starred threads, and pinned action items
- Live presence, read receipts, and typing indicators across every chat
- Advanced message search, filters, and forwarding to keep teammates aligned
Embedded calls & remote control
- Launch voice or video calls without leaving the chat window
- Share your screen or request control to click, type, and scroll on behalf of the customer
- Group call workflows with participant management and notifications
Customer onboarding & assignments
- Share invite links that open dedicated chats with guided customer registration
- Role-based routing and assignment history so every conversation has an owner
- Customer profiles with consent records, contact info, and contextual notes
Operations & compliance
- Push notifications, email alerts, and in-app banners to keep agents responsive
- Message pinning, starring, and auditing for escalations and QA reviews
- Consent tracking, secure media storage, and granular access controls baked in
Why teams choose Connexa
Built with a React frontend and Node.js/Socket.IO backend you can deploy today
Battle-tested daily by the Connexa support team across web, desktop, and mobile
Ships with batteries included: media uploads, location sharing, push and in-app notifications