Security & Trust
Connexa runs on hardened Express/Node services behind HTTPS with strict role-based access. We focus on the fundamentals—encryption, least privilege, and auditable history—for every release.
Key practices
- HTTPS/TLS everywhere plus database-level encryption for message content and media metadata.
- Role-based access for admins, staff, and customers with consent-aware data handling.
- Comprehensive audit logging for chat assignments, status updates, and message edits.
- Automated dependency scanning and manual code reviews prior to production deploys.
- Infrastructure runs in isolated VPCs with regular backups and disaster recovery testing.
Roadmap: SOC 2 readiness and external penetration testing are in progress for 2025. Contact security@connexa.chat for current documentation.