Built for hands-on customer teams
Connexa shines wherever humans need to solve problems together. Whether you're onboarding new customers, running a support desk, or troubleshooting remotely, the same realtime toolkit powers it all.
Customer support squads
Keep support, success, and engineering aligned in one workspace. Connexa tracks assignments, pinned follow-ups, and chat status changes so nothing slips.
- Escalate chats with pinned timelines and starred messages
- Launch voice/video calls and remote control without switching tools
- Share customer details, consent state, and history instantly
Product onboarding teams
Invite customers with shareable links, capture their details during registration, and keep the entire onboarding journey in one thread.
- Guide customers through setup with live screenshare sessions
- Track consent and agreements alongside conversation history
- Assign chats to specialists and monitor progress with status updates
IT & field troubleshooting
Use Connexa as a live help desk for remote devices. Agents can capture screenshots, transfer files, and take control of a customer’s screen securely.
- Remote control overlay with keyboard, mouse, and scroll events
- Upload diagnostics, voice notes, and GPS location in seconds
- Push notifications to bring users back when deeper assistance is needed
Professional services
Need help wiring Connexa into your stack? We can migrate message history, configure Socket.IO scaling, or build bespoke registration flows. Reach out and we'll scope the project with the engineers who maintain the product.